CRASH+SUES CLIENT ONBOARDING
Your C+S team
Meet the team! These are the faces of all your possible team members, depending on your project.
Client team
Please provide names, email addresses, and phone numbers of all team members involved in the project.
our process
Creative Brief (Optional. You can also provide your own.)
Scheduling
Overages can occur when a project changes scope this includes a changed in schedule…
Feedback – Timely feedback is essential to keeping the project and schedule on track
Rendering time (esp if animated or vfx)
Audio / *Talent usage
Color Grading
Deliverables
Basecamp
Look for an email inviting your team members to our Project Management software, Basecamp. (Check your SPAM folder if you don’t receive the invite!)
Click the link and fill out your information.
Vimeo
You will receive Vimeo links with video for review and feedback (via Basecamp messages).
Please enter all feedback on the Vimeo page. EXAMPLE
Billing
Please provide us with your A/P Contact, Phone number, + Email address
Do your company require a Purchase Order? And what is your invoicing process?
C+S Terms: 50% up front (75% for projects with live production) upon signing of contract.
The remainder balance is due BEFORE delivery of project
Payments accepted: ACH or Check
Late fees : A late fee of 2% will be applied to any outstanding balance not paid by the due date.
Job Completion
All of the files pertaining to your project will be stored on our local hard drives for 30 days, and then archived onto LTO data tape.
NOTE: Once a project has been archived, should you need access to the files, it does take time to unarchive and re-open the project.
There is a nominal fee for this, depending on the project/file size ($500 min).
How did we do?
We would love to hear some feedback from you! We are always striving for ways to improve our service and make our customers happy.
If you have a few quick minutes to leave us a Google Review, even if just a star rating, we'd greatly appreciate it!
It's quick and easy! Just follow this link to leave a Google Review
If you'd rather leave us direct/private feedback, or schedule a post-mortem on the project, we'd love to hear that as well.
Our full list of services
Strategy Production Color Grading
Design Creative Edit Finishing Asset Management
Scriptwriting Motion Graphics Trafficking
Storyboarding Animation Closed-Captioning SEE MORE OF OUR WORK HERE!