CRASH+SUES CLIENT ONBOARDING

Your C+S team

Meet the team! These are the faces of all your possible team members, depending on your project.

Your CONTACT INFO

Please provide all available email addresses, and phone numbers that we can contact you through.

our process

 🎯Creative Brief

  To get things kicked off, you can use the Creative Brief form here, or provide your own.

🗓 Scheduling

Project timelines are built around agreed-upon milestones. Any changes to scope—including delays or additions—may impact scheduling and budget.

💸Overages

Any overages in time and efforts above and beyond the contract amount MUST be approved in writing in advance.

🗣 Feedback

Timely, consolidated feedback is essential to keeping the project on track. Delays in response can affect delivery dates and increase costs.

🖥 Rendering Time

Rendering—especially for animation, motion graphics, or VFX—requires significant processing time. Delivery dates must account for this technical phase.

🎨Color Grading, Mix and Finish

Picture lock/approval must take place before color grading, audio mix and finish occurs.  Time required varies depending on the project. 
Variables include items like graphics/animation, stock footage, etc.

📦Deliverables

Final assets will be provided in agreed-upon formats and specs. Additional versions or late-stage changes may incur extra fees or extend timelines. 
 

Basecamp

Look for an email inviting your team members to our Project Management software, Basecamp.  (Check your SPAM folder if you don’t receive the invite!)

Click the link and fill out your information.

Vimeo

We use Vimeo links for the review and feedback process (via Basecamp messages). 

Please post your progress on the Vimeo page. EXAMPLE

PAYMENT

Please provide us with a current completed W9 along with your numbered invoice.

Payments made via ACH or Check

PROJECT FILES

All of the files pertaining to your project must be turned back over to CRASH+SUES.

You may only keep a copy of the final product and that is subject to restrictions on use and public display.