CRASH+SUES CLIENT ONBOARDING
Your C+S team
Meet the team! These are the faces of all your possible team members, depending on your project.
Your CONTACT INFO
Please provide all available email addresses, and phone numbers that we can contact you through.
our process
🎯Creative Brief
To get things kicked off, you can use the Creative Brief form here, or provide your own.
🗓 Scheduling
Project timelines are built around agreed-upon milestones. Any changes to scope—including delays or additions—may impact scheduling and budget.
💸Overages
Any overages in time and efforts above and beyond the contract amount MUST be approved in writing in advance.
🗣 Feedback
Timely, consolidated feedback is essential to keeping the project on track. Delays in response can affect delivery dates and increase costs.
🖥 Rendering Time
Rendering—especially for animation, motion graphics, or VFX—requires significant processing time. Delivery dates must account for this technical phase.
🎨Color Grading, Mix and Finish
Picture lock/approval must take place before color grading, audio mix and finish occurs. Time required varies depending on the project.
Variables include items like graphics/animation, stock footage, etc.
📦Deliverables
Final assets will be provided in agreed-upon formats and specs. Additional versions or late-stage changes may incur extra fees or extend timelines.
Basecamp
Look for an email inviting your team members to our Project Management software, Basecamp. (Check your SPAM folder if you don’t receive the invite!)
Click the link and fill out your information.
Vimeo
We use Vimeo links for the review and feedback process (via Basecamp messages).
Please post your progress on the Vimeo page. EXAMPLE
PAYMENT
Please provide us with a current completed W9 along with your numbered invoice.
Payments made via ACH or Check
PROJECT FILES
All of the files pertaining to your project must be turned back over to CRASH+SUES.
You may only keep a copy of the final product and that is subject to restrictions on use and public display.